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Terms and Conditions
Customer service
At Vivora, your satisfaction is our priority. Our team is ready to provide prompt, friendly, and efficient service, assisting you at every stage of your purchase.
We are available to answer questions regarding:
Orders and delivery tracking
Products and usage information
Payments and order confirmation
Exchanges, returns, and refunds
Cancellations
General support and after-sales service.
Privacy and Security
At Vivora, our customers' privacy and security are priorities. We are committed to protecting your personal data and ensuring that all information provided while browsing and shopping is handled responsibly, transparently, and in compliance with the General Data Protection Law (LGPD – Law No. 13.709/2018).
Information Collection
We collect only the information necessary to process your orders, provide customer support, and improve your shopping experience. Data may include:
Full name;
Email;
Phone number;
Delivery address;
Payment information;
Purchase history.
Use of Information
The collected data is used to:
Process and deliver orders;
Send purchase updates;
Provide customer service;
Improve our products, services, and browsing experience;
Comply with legal obligations.
Vivora does not sell, rent, or share your personal data with third parties for commercial purposes, except when necessary for payment processing, delivery logistics, or compliance with legal requirements.
Data Security
We use security technologies and protocols to protect your information during browsing and transactions on our website.
Payments are processed by specialized, secure platforms, ensuring that financial information is handled confidentially.
Cookies
We use cookies to improve your browsing experience, personalize content, analyze website performance, and offer more relevant campaigns. You can manage or disable cookies directly in your browser settings.
Wholesale inquiries
At Vivora, we also serve businesses, resellers, clinics, pharmacies, beauty salons, aesthetic centers, and other partners interested in purchasing products in bulk.
We offer special wholesale terms, featuring competitive prices, personalized service, and support throughout the entire purchasing process.
Who can buy wholesale?
We serve:
Cosmetic and fragrance stores;
Aesthetic and beauty clinics;
Beauty salons and barbershops;
Pharmacies;
Resellers;
Companies and distributors;
Health and wellness professionals.
Benefits
Special commercial terms;
Volume discounts;
Personalized service;
Quality products;
Dedicated partner support.
How to request a quote?
To request a quote, please contact our team with the following information:
Company name;
Tax ID/Business Registration Number (CNPJ) (where applicable);
Names of the desired products;
Intended quantity;
Delivery city and state.
Our team will review your request and get back to you with a personalized proposal as soon as possible.
PAYMENT METHODS
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Credit/Debit Cards
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PAYPAL
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Offline Payments